Managing your booking. 1 April 2020, 13:57. Since then, easyJet has launched an online refund page. However refunds are for when their flights are cancelled because of things like volcanic ash, icy weather (airports closed) and (in our own case )Spanish air traffic control strike. easyJet flights: You can now apply for refund online - but BA lags behind with phone only EASYJET flights have all been grounded as the coronavirus pandemic shows little sign of waning. Easyjet is refusing to refund me for flights that even its website admits don’t exist. EasyJet says customers with a cancelled flight will be entitled to either a full refund, a voucher for the value of their original booking, or an alternative flight of the same price. Holidaymaker speaks of struggle to get easyJet refund for cancelled Newcastle flights. Easyjet refunds are done online as the others have said. Easyjet will tell you that you need to call them to claim a refund, but when you try to call you find that the lines are busy and you are told to call back later, then the line goes dead. Refunds. If you’ve bought tickets through an agent, only that agent can apply for your refund and it will take longer. Well now you can fill in an online form on easyJet’s website instead of wasting endless hours trying to speak to someone on the phone. It says it will try to refund you within 28 days, but it warns that refunds may take up to 90 days to be processed. If you're due to travel from April 15 2021 onwards, Jet2Holidays said it'll provide an update closer to the time. However, we do understand that sometimes plans change and you may need to amend your booking so we’ve tried to be as fair as we can when applying fees and charges. Our friends also did. Wij willen hier een beschrijving geven, maar de site die u nu bekijkt staat dit niet toe. If you cancel your reservation within 24 hours of booking, EasyJet will give you a full refund minus the Cancellation Fee. The cancellation policy of EasyJet depends on the time you canceled your booking. How to get refunds for flights cancelled due to coronavirus. The airline is emailing flyers to ask if they would like to exchange their upcoming flight for credit. It is possible to get a refund if you are canceling within 24 hours of booking. While easyJet customers can claim a refund online, BA customers have to call a helpline and passengers report multiple frustrations trying to get through, with the line frequently cutting off following a recorded message saying to call back at a less busy time. Customers of easyJet who no longer wish to travel because of COVID-19 are furious after unwittingly giving up their legal right to a refund. "It’s obviously a difficult time for airlines. and listening to the same old message at 4.30pm on a Saturday, I decided with just half an hour before the lines closed at 5pm, I’d cut the call and hit ‘redial’ the second I got the first ‘please call back’ message. easyJet flights & holidays: Latest cancellation & refund update - key things to know EASYJET has been forced to axe and amend its flight itinerary due to lockdown rules and travel restrictions. In October 2019 I booked a £2,755 trip from Southend to Faro for my family, departing in August last year. What's the best way to get a refund from easyJet and Ryanair now? It is, however, possible to change the dates and names at a fee. Answer 1 of 65: We had a flight cancelled in April and I immediately applied for a refund. EasyJet claims it is taking 28 days to process refunds, though I know of longer delays. It may be impossible to cancel your entire flight and get a full refund. I have as advised by this site followed instructions to get a refund . If you want a cash refund from easyJet, you need to complete its online claims form. Easyjet have sent me options to switch flights but the flights were for an event that is not being re-scheduled so I just want a refund. Does EasyJet Offer Cancellation? But if flights are only delayed (not cancelled) because of a strike you have to wait it out at the airport (and they pay for refreshments and hotel etc if nec). They got refunded the next day, we didnt. Our friends also did. My Easyjet refund has come through. While other airlines, including Ryanair, have made it clear that vouchers can be exchanged for a full refund at any time, BA and easyJet have not given customers this option. Our friends also did. I this time insisted for a refund but Easyjet only refunded me the first payment but for some reasons not the second payment that I … It comes after the two airlines cancelled flights due to the impact of coronavirus. Tracy Alexander-Hill, from Wallsend, ... You can unsubscribe at any time. Hi I have been trying since early April to resolve obtaining a refund from easyJet for months now . They got refunded the next day, we didnt. She said: “There are hundreds of comments on easyJet’s Facebook page, with people going spare because they don’t know how to claim a refund. If EasyJet cancels your holiday, you’ll receive a full refund back to your original method of payment. Easyjet Holidays has launched a new 'Protection Promise', which lets customers who decide not to travel for any reason up to four weeks before departure get a full cash refund, aside from their deposit which will be returned to them as a credit voucher. Holidaymakers have taken to social media in outrage after struggling to get refunds from BA and Easyjet. easyJet's Covid-19 Help Hub includes the airlines latest advice and their Covid-19 refund form and flight vouchers. They got refunded the next day, we didnt. EasyJet finally after much confusion on their website accepted my request . Why perseverance is key Having rung yet again (this was my seventh call!) Answer 1 of 65: We had a flight cancelled in April and I immediately applied for a refund. Easyjet say they are currently processing refunds, on average, 13.4 days after cancellation, but it may take up to a month to get an answer. Passengers face losing thousands of pounds from flights grounded by the pandemic as leading airlines refuse to refund unused travel vouchers.The consumer group Which? says today that Easyjet and MARTIN LEWIS today shared flight and holiday refunds advice to frustrated Britons amid the coronavirus pandemic. Easyjet did not let me know , I had to check my booking to find out. Coronavirus flight refunds: How to claim back your money for cancelled EasyJet, Ryanair and BA flights. Canceling Your Easyjet Flight I have tried calling (the number automatically hangs up on you), emailing their customer service team (I got an auto response stating the email address is not longer in service) and they have turned off their online messenger system. If you cancel more than 24 hours after booking, EasyJet will not refund … If it helps anyones planning/expectations its taken about 7 weeks, so a bit quicker than the 90 days they advise it can take (although I was mentally prepared to leave it for the 90 days to save myself the stress of keep checking). With Easyjet, all the tickets you purchase are non-refundable. The voucher covers the full value of the fare, plus an extra £10 as a … There is no time limit to claim this refund and passengers can contact easyJet customers services to do so. To keep our fares as low as possible the tickets you buy are non-refundable. easyJet refunds: How to get your money back after airline cancels all planes The budget airline has grounded all planes indefinitely and given all staff a two-month leave of absence nechronicle Answer 11 of 65: We had a flight cancelled in April and I immediately applied for a refund.